Comments on: How do you Lodge a Formal Complaint with an Airline? http://www.iangrantphotography.com/blog/2007/02/21/how-do-you-lodge-a-formal-complaint-with-an-airline/ Thu, 04 Dec 2008 19:53:13 +0000 http://wordpress.org/?v=2.6.2 By: ian http://www.iangrantphotography.com/blog/2007/02/21/how-do-you-lodge-a-formal-complaint-with-an-airline/#comment-316 ian Fri, 13 Apr 2007 05:11:16 +0000 http://www.distinctphoto.com/doisneau/2007/02/21/how-do-you-lodge-a-formal-complaint-with-an-airline/#comment-316 uh, thanks for the letter? uh, thanks for the letter?

]]> By: GREG KOKARAKIS http://www.iangrantphotography.com/blog/2007/02/21/how-do-you-lodge-a-formal-complaint-with-an-airline/#comment-306 GREG KOKARAKIS Mon, 09 Apr 2007 23:38:06 +0000 http://www.distinctphoto.com/doisneau/2007/02/21/how-do-you-lodge-a-formal-complaint-with-an-airline/#comment-306 Here is my experienceand complain with BA: Dear Sir or Madam: This complain is related to my Mother in law passenger of flight 2027 on December 17th 2006 from London to Houston. British Airways lost one baggage due to a baggage transporter in London as I was told. The reason for this complain is that I have received zero customer service from British. To start It was not any representative from BA to help my mother in law in the airport that date or any one to file the claim. After three hours delay for mother in law to come out from the baggage area. Imagine that she does not speak any English and she is also need help moving area due to her age. I had put a request for help due to her age but I guess BA decided not to provide any. After many hours that she was looking around and she was trying to communicate or get any help unsuccessfully she walked out and she told us about the problem. I started to look for a BA representative and after two to three additional hours of frustration I was able to communicate with someone that told me ‘We do not have anyone currently, your claim number will be IAHBA47774 and we will call you tomorrow with an update. After few days and after receiving zero response from BA I was able to locate someone and I was told that the baggage was on its way to the house. Next day I found out that BA delivered the wrong baggage. They are so incompetent that they can not read a tag. Yes the bag had a tag with different name. I called BA and I was told that UPS will come pick up the bag and they were going to call me with an update. Of course I received no phone calls back or any update status. I am not surprised anymore from BA. I filled the claim (I had to use some forms from Internet since BA never mail any forms to me), then I received a letter asking for receipts for my expenses. I mailed my recent expenses to BA for items that my mother in law had to purchased to Chevelle Burton in Jackson Heights NY. Again no response. I was able to find a phone number and talk with someone. After few days I got a new email with a new person Beverly Bernard and with a new case number 5127355. They ask again for receipts. When I tried to communicate again with Jackson Heights NY I was given a new phone number in Atlanta now (404-736-1062). I believe BA does not plan to provide any customer service and simply move me around from non existing person to another non existing person. It has been the worst experience that I ever had with any airline company. Sincerely Greg Kokarakis For Tetyana Smernova Here is my experienceand complain with BA:

Dear Sir or Madam:

This complain is related to my Mother in law passenger of flight 2027 on December 17th 2006 from London to Houston.
British Airways lost one baggage due to a baggage transporter in London as I was told. The reason for this complain is that I have received zero customer service from British.
To start It was not any representative from BA to help my mother in law in the airport that date or any one to file the claim. After three hours delay for mother in law to come out from the baggage area. Imagine that she does not speak any English and she is also need help moving area due to her age. I had put a request for help due to her age but I guess BA decided not to provide any. After many hours that she was looking around and she was trying to communicate or get any help unsuccessfully she walked out and she told us about the problem.
I started to look for a BA representative and after two to three additional hours of frustration I was able to communicate with someone that told me ‘We do not have anyone currently, your claim number will be IAHBA47774 and we will call you tomorrow with an update.
After few days and after receiving zero response from BA I was able to locate someone and I was told that the baggage was on its way to the house.
Next day I found out that BA delivered the wrong baggage. They are so incompetent that they can not read a tag. Yes the bag had a tag with different name.
I called BA and I was told that UPS will come pick up the bag and they were going to call me with an update.
Of course I received no phone calls back or any update status. I am not surprised anymore from BA.
I filled the claim (I had to use some forms from Internet since BA never mail any forms to me), then I received a letter asking for receipts for my expenses. I mailed my recent expenses to BA for items that my mother in law had to purchased to Chevelle Burton in Jackson Heights NY.
Again no response. I was able to find a phone number and talk with someone. After few days I got a new email with a new person Beverly Bernard and with a new case number 5127355.
They ask again for receipts. When I tried to communicate again with Jackson Heights NY I was given a new phone number in Atlanta now (404-736-1062).
I believe BA does not plan to provide any customer service and simply move me around from non existing person to another non existing person.
It has been the worst experience that I ever had with any airline company.

Sincerely

Greg Kokarakis
For Tetyana Smernova

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